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NetSuite

Cloud At Work offers full NetSuite services

NetSuite has transformed the way we operate, enabling us to scale our business and to communicate more effectively with our suppliers, partners and employees

Stephen Baumer - CTO at GoPro

Providing NetSuite consulting in Mauritius

NetSuite is a full Cloud CRM and ERP software best fit for companies that have outgrown their current system.
The NetSuite offering is aimed to:

Startups/ SME

Startups or small companies (Less than 10 employees) backed-up by investment funds, having the objective of rapid growth without immediate need for higher headcounts choose NetSuite as their single solution to manage Marketing, Sales, Accounting and Project Management.

Medium Size Companies

Companies of Medium Size (10 to 1000 employees) choose NetSuite over legacy systems to gain time within operations, accounting and customer support by using NetSuite CRM and ERP functionalities, which included optional modules such as inventory and warehouse management and Revenue Recognition.

Large companies

Large companies (1000+ employees) choose NetSuite to have a clear 360 vision of their business across departments. The use of budgets, shared resource calendars, HR and Fixed Asset modules make NetSuite the one-stop-shop to cover all their business software needs without the hassel of acquiring, maintaining and securing databases.

Multi-Nationals

Multi National companies greatly benefit from NetSuite OneWorld, a solution allowing the parent company and its subsidiaries to run on a single database yet have their own accounting. Accounts aggregation is obtained in real time by the group’s HQ and monthly consolidation is achieved within hours instead of weeks.

NetSuite's Technical Specs

DataCenter

NetSuite operates six geographically separated data centers present in two Regions, US and Europe. The data centers operate in a hub-spoke architecture. Each region has a dedicated data center that provides data mirroring, disaster recovery and failover capabilities for the other data centers in that region in case any data center becomes non-operational. Customer data is not shared between the regions. All data center facilities are operated by a leading collocation provider, which provides earthquake and fire protection, along with heating, cooling and backup power. The NetSuite application is multi-tenant, and all servers, storage and hard drives are built on several layers of redundancy.

DataManagement

Redundancy: 
Many layers in the NetSuite system implement multiple levels of redundancy. This design allows one or more elements to fail without any interruption in service by having multiple, redundant systems online to automatically assume processing on behalf of the failed component. 

Disaster Recovery (DR):
Within one region, data is replicated and synchronized between the active data centers and the dedicated DR data center by way of a proprietary replication mechanism built in house. In the event that the primary data center fails, all operations fail over to the DR data center. This failover procedure is tested and proven on the live site twice annually. The failover procedure is automated and can be triggered in push button fashion. NetSuite has operations engineers geographically distributed from each other, as well as the data centers in order to be able to execute a failover in any disaster scenario. NetSuite conducts semiannual DR exercises to ensure that systems and processes are in place, as well as to assess and enhance competency of all relevant personnel key to the successful implementation of DR activities. NetSuite data centers utilizes tape backups which supports customer-initiated data restores. 

Scalability:
NetSuite supports over 40,000 organizations with over 500 million application requests per day with 9+ terabytes of data added every day. NetSuite has designed its systems to accommodate surges and spikes in usage, and to scale upward smoothly to address increased volume and transactions. 

Application Security

Encryption:
Transmission of users’ unique ID and passwords, as well as all data in the resultant connection, are encrypted with industry standard protocol and cipher suite. NetSuite supports Custom Attribute encryption and provide encryption APIs. The application authentication is token based while end user authentication supports modern two factor authentication with mobile devices or authentication FOBs. 

Application-Only Access:
The system is divided into layers that separate data from the NetSuite application itself. Users of the application can only access the application features, and not the underlying database or other infrastructure components. 

Role-Level Access and Idle Disconnect:
Customers can assign each end user a specific role with specific permissions to only see and use those features related to his or her own job. There is a complete audit trail whereby changes to each transaction are tracked by the user login details and a timestamp for each change is provided. The system also detects idle connections and automatically locks the browser screen to prevent unauthorized access from an unattended computer screen. 

IP Address Restrictions:
Restrictions on accessing a NetSuite account from specific computers and/or locations can be enforced. This is very useful for customers who are concerned not only about who is able to access their NetSuite account, but from where they access it as well. This feature significantly reduces the risk of unauthorized third parties accessing a user’s account.

Operational Security

Continuous Monitoring:
NetSuite employs numerous Intrusion Detection Systems (IDS) to identify malicious traffic attempting to access its networks. Unauthorized attempts to access the data center are blocked, and any unauthorized connection attempts are logged and investigated. Enterprise-grade anti-virus software is also in place to guard against Trojans, worms, viruses and other malware from affecting the corporate software and applications. 

Separation of Duties:
In addition to mandatory employee background checks at all levels of NetSuite operations, job responsibilities are separated. The Principle of Least Authority (POLA) is followed and employees are given only those privileges that are necessary to do their duties. 

Physical Access:
All data centers’ operators maintain stringent physical security policies and controls to allow unescorted access to pre-authorized NetSuite Operations personnel:

The first layer of security includes photo ID proximity access cards and a biometric identification system. This multi-factor authentication system provides additional assurance against lost badge risks or other attempts at impersonation. Proximity card reader devices are located at major points of entry and are used to secure critical areas within the data centers. 

Single-person portals and T-DAR man traps guarantee that only one person is authenticated at one time to prevent tailgating. Reliable detection and prevention of tailgating and piggybacking through secure doors significantly increases the effectiveness of the access control system. 

In addition, all perimeter doors are alarmed and monitored and all exterior perimeter walls, doors, windows and the main interior entry are constructed of materials that afford Underwriters Laboratory (UL) rated ballistic protection. Vegetation and other objects around the data center are landscaped in a manner such that an intruder would not be concealed.

Download the full NetSuite DataSheet (pdf)

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