Purchasing a software as significant as Netsuite can be challenging if you don’t know what to look out for. To avoid any dissatisfaction and disappointment, you should watch out for a few key points during the purchasing process:

1. Start by understanding and documenting your company’s detailed needs and requirements and ensure that Netsuite is an ideal solution for the right people within your business.
2. Make sure you have a clear understanding of the pricing model and the additional costs such as customization, implementation, and ongoing fees.
3. Investigate the level of customer support provided by NetSuite partners available to work with you, and ensure that they offer the level of expertise you need not simply on core NetSuite but on business processes in proven track record of adapt NetSuite to customers’ needs.
4. Look for a Netsuite implementation partner that has a good track record and experience in implementing solutions for businesses like yours in the departments you expect (Accounting, Procurement, Sales, Inventory, Project management…) More often than not, consultants tend to only execute your requests, with no insight of what could be dead-ends on NetSuite. 
 

Most NetSuite projects outside of the USA, UK, Canada and Australia fail after 2 years of Kick-off, simply based on the lack of available consulting expertise, shallow expression of needs or lack of 3rd party consultants’ knowledge .

Ultimately, the key to buying Netsuite is to do your research thoroughly and ask the right questions. Understanding your needs and requirements, along with understanding the capabilities, limitations, and costs of the solution can help avoid any disappointment and ensure a successful implementation.